This page is a brief summary of the important policies that directly apply to all students. For example, it covers such topics as cancellations and refunds. Please read this page well!
A much longer, traditional “Terms & Conditions” page (complete with tedious “legal language”) can be accessed at your leisure through the footer of this website.
AGE
A student must be at least 6 years old to participate in any lesson, class, workshop, or other program offered on this website. Any student under 18 years old must be enrolled by a parent or legal guardian, and also must be joined in the lesson room by a parent or legal guardian.
REFUNDS
When you enroll in any program offered on this website (be it a private lesson, a package of private lessons, a group class, a workshop, or anything else), you have a limited window of time during which you can withdraw your enrollment and receive a full refund. That window of time ends 14 days after your payment or 7 days before the beginning of your program…whichever comes first.
The New Student Starter Package has a more lenient refund policy. You can withdraw your enrollment and receive a full refund up until 60 days after the date of purchase, or up until 24 hours before the start of your first scheduled lesson…whichever comes first. This still applies even AFTER you do the 30-minute initial consultation. In other words, you can do the initial consultation and still request a refund, provided that you are still within the window of time just described.
EXPIRATION OF PRIVATE LESSONS
A single private lesson purchased individually expires 30 days from the date of purchase.
A package of 10 private lessons expires 5 months from the date of purchase.
The New Student Starter Package (2 private lessons plus 30-minute initial consultation) expires 60 days from the date of purchase.
MISSED APPOINTMENTS
For our purposes, a “missed appointment” is any program of any sort that you sign up for but don’t attend. Please know that there are no refunds, make-ups, reschedulings, or any other accommodations for missed appointments.
CANCELING OR RESCHEDULING PRIVATE LESSONS
If you would like to cancel or reschedule a private lesson, you must officially do so through the Student Portal link at the bottom of this website. Simply telling your instructor about it is considered “making conversation” and is not viewed as officially canceling or rescheduling.
Canceling or rescheduling is only permitted up until 24 hours before the start of the lesson. Once a lesson is just 24 hours away, the lesson is automatically counted as a paid lesson even if the student does not show up. Not showing up means that the lesson is a “missed appointment” as described in the section above.
This policy allows the STUDIO and the INSTRUCTOR to be paid for the time that they blocked off for the lesson.